Who owns the pager?
I hate on-call. I hate doing it, and I hate asking other people to do it, which is a slightly awkward position to hold when you've spent a decent ch…
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Understanding the Incident Management Software & On-Call Lifecycle
On-call, incident response, and incident management are three different stages of the reliability lifecycle. This guide maps the SRE Trinity from fi…
On-Call Wellness: Protecting Your Engineers from Burnout
The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustai…
Reducing Pager Fatigue: Why Excessive Alerting Systems Fall Short?
While recently discussing operational loads with a colleague, I heard them say, "I see the alerts, but I just don't feel like checking them anymore.…