Three weeks before the enterprise contract, the voice agent wasnt operator-ready.
Three weeks before the enterprise contract, the voice agent wasn't operator-ready Look. We had 99.2% uptime in staging. We had eval coverage on 1,400 …
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The 1.4 Seconds That Weren't on Any Span
On the morning of June 3rd, a customer on a live call sat through 1.4 seconds of dead air after she finished a sentence, long enough that she said "he…