How to Forecast End-of-Day Call Center Performance
By mid-afternoon, you can know where your floor will close by end of day — accurately enough to make the remaining hours a decision, not a guess. He…
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How to Automate DNC Removal Requests in Convoso
DNC removal requests shouldn't take more than a few seconds to process. If your ops team is manually logging into each system, finding the number, a…
From Smoky to Rocky: My 4 Dimensional Journey to Zendesk Relate
From Smoky to Rocky: My 4 Dimensional Journey to Zendesk Relate Amazing that in less than 24 hours I went from the Smoky mountains to the Rocky moun…