Group Chats Are Not DMs: Routing Rules for WeChat Customer Service Auto-Reply
E-commerce teams on WeChat answer customers in two different arenas: one-to-one direct messages, and group chats — buyer groups, VIP groups, store a…
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AI Chatbot Order Status: Cutting WISMO for Small Shops
"Where is my order" is the highest-volume, lowest-risk question a small shop gets. Here is what a WISMO agent needs, the three answers that cover mo…
When an AI should stop talking and fetch a human
Originally published on atomisc.com . Most AI customer-facing projects treat escalation as an exception path. Something to add later, once the happy…