Your AI-generated post-mortem is just a fancy way of hiding the truth
I read a post on Lobste.rs last week about dreading our LLM-written incident report future, and it hit a massive nerve. We've reached a point where…
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Incident Communication: The Status Page That Builds Trust
Silence Destroys Trust During our worst outage, we went 35 minutes without updating the status page. Twitter filled the void. Theories ranged from d…
Understanding the Incident Management Software & On-Call Lifecycle
On-call, incident response, and incident management are three different stages of the reliability lifecycle. This guide maps the SRE Trinity from fi…
Post-Mortem Best Practices That Actually Drive Change
The Post-Mortem Nobody Learns From I've sat through hundreds of post-mortems. Most follow the same pattern: something breaks, someone writes a Googl…
We Cut 40% of Our Security Incidents Using Trivy 0.50 and Falco 0.40
In Q3 2024, our 12-person platform engineering team reduced confirmed security incidents by 41.7% (from 72 to 42 per quarter) after rolling out Triv…