Incident Communication: The Status Page That Builds Trust
Silence Destroys Trust During our worst outage, we went 35 minutes without updating the status page. Twitter filled the void. Theories ranged from dat…
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Understanding the Incident Management Software & On-Call Lifecycle
On-call, incident response, and incident management are three different stages of the reliability lifecycle. This guide maps the SRE Trinity from firs…
Код стал дешёвым. Понимание — нет
Когда-то было проще верить, что код и есть правда о системе. Ты открываешь репозиторий — и вроде бы всё перед тобой: логика, правила, зависимости, пов…
Post-Mortem Best Practices That Actually Drive Change
The Post-Mortem Nobody Learns From I've sat through hundreds of post-mortems. Most follow the same pattern: something breaks, someone writes a Google …
We Cut 40% of Our Security Incidents Using Trivy 0.50 and Falco 0.40
In Q3 2024, our 12-person platform engineering team reduced confirmed security incidents by 41.7% (from 72 to 42 per quarter) after rolling out Trivy …