AI-Assisted VoIP Call Center Ops: Claude Hooks & Incident KB
AI-Assisted VoIP Call Center Ops: Claude Hooks & Incident KB Route inbound calls to the right agent queue in real time, auto-resolve carrier cod…
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ViciDial LAGGED agents: root cause analysis and debugging
ViciDial LAGGED agents: root cause analysis and debugging Agents stuck in LAGGED status show no calls, drop inbound traffic, and fail to reconnect:…
Detecting Inbound Dead Air: Answered Calls Where Asterisk Never Accepts Carrier RTP
Detecting Inbound Dead Air: Answered Calls Where Asterisk Never Accepts Carrier RTP Some inbound calls answer normally at the SIP level, but the PBX…
AI Voice Agent Pilot vs Production: Lessons From Real Outbound Calls
AI Voice Agent Pilot vs Production: Lessons From Real Outbound Calls A self-hosted AI phone agent can pass every demo and still fail on real outboun…
How to Configure ViciDial Caller ID (CID) Settings Per Campaign
How to Configure ViciDial Caller ID (CID) Settings Per Campaign Master per-campaign Caller ID configuration in ViciDial/Asterisk to control outbound…
The NetSapiens inter-domain calling quirk that keeps showing up
Quick share. Been running into this enough times across NetSapiens deployments that it's worth flagging. Scenario: Call gets placed or transferred b…