Presentation: Can Claude Fix Itself? Using LLMs for Incident Response
Anthropic reliability engineer Alex Palcuie shares practical lessons on using LLMs for real-world incident response. He explains where AI acts as a…
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More Incidents Don't Necessarily Mean Less Reliability
One of the most common assumptions in engineering leadership is that a rising number of reported incidents signals declining system reliability. How…
Stripe Uses Graph Search and State Machines to Automate Database Remediation
The engineering team at Stripe recently described how they automated database incident recovery by modeling their global infrastructure as a graph.…
Instacart Builds Blueberry, an AI-Powered Assistant to Help On-Call Engineers Investigate Incidents
Instacart introduced Blueberry, an AI-assisted incident response system that helps on-call engineers investigate production issues faster. It combin…
AI Is Transforming Incident Response - but the Hardest Problems May Still Belong to Humans
Artificial intelligence is rapidly changing how engineering teams respond to production incidents, offering the ability to summarize incident channe…
Expedia Uses AI Driven Service Telemetry Analyzer to Accelerate Incident Investigation
Expedia Group has introduced STAR, an internal AI-assisted observability platform that helps engineers investigate production incidents using servic…
Presentation: The Time It Wasn't DNS
Sean Klein discusses why "human error" is a dangerous myth in complex systems. Sharing the inside story of Azure’s 2023 global WAN outage, he explai…
Presentation: The Human Toll of Incidents & Ways To Mitigate It
Kyle Lexmond explains how to handle the high-pressure environment of severe production outages. He discusses the critical distinction between mitiga…
Presentation: The Ironies of A^2 I^2
J. Paul Reed discusses the "ironies of automation" - a 40 years-old concept now amplified by AI. He explains how advanced systems often make the hum…
Cloudflare Processes 10M+ Daily Insights with New Security Overview Dashboard
Cloudflare has launched a Security Overview dashboard that consolidates security signals into prioritized action items. It surfaces millions of dail…