Our Freezer Scanners Were Dead by Ten Because Nobody Counted Battery Charges
Two of our depots run frozen chambers for a food client, held at around minus twenty two degrees. Pickers in those chambers carry the same handheld…
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Every Depot Signs In at Six and We Had Sized for the Hour
The morning shift at most of our depots starts at six. For years that meant very little to my team, because the capacity plan for the warehouse syst…
Nineteen of Our Shared Mailboxes Were Being Read by Nobody
In April a customer complained to our managing director that he had been writing to us about a damaged pallet for seven weeks without a reply. He ha…