Runbook Hygiene: Why Yours Are Lying to You
Your runbooks are out of date. I don't know your team, but I'd bet money on it. Most teams write runbooks once, in a panic after an outage, and then…
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A Book of Wrong Answers
There is a note in my runbooks that says the Enter key works. That is almost the whole note. Press Enter and the prompt submits. I wrote it in bold,…
Runbook Hygiene: Why Yours Are Lying to You
Your runbooks are out of date. I don't know your team, but I'd bet money on it. Most teams write runbooks once, in a panic after an outage, and then…