Business Central Integration With E-Commerce, CRM, and Reporting Tools: What Works in Practice
When people talk about business central integration, they usually mean one of three connections: the online store, the CRM, or the reporting layer.…
AI & ML
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D365 Customer Insights for Our Own Sales Team (Customer Zero) (4) Error Handling
This continues from Part ③ . We have the system set to refresh data daily, but unexplained errors can sometimes occur. Symptoms The segments were no…
D365 Customer Insights for Our Own Sales Team (Customer Zero) (3) Fixing the D365 Sales Customization
This continues from Part ② . As part of Customer Zero, we planned to extract customers with no contact activity in the past 90+ days and send activi…
Inventory Display and Messaging Strategy
Stock Messaging Isn't One-Size-Fits-All: A Category-Based Approach "Only 3 left in stock!" This kind of urgency messaging is everywhere in e-commerc…
Customizing D365 Sales — For Our Own Sales Team (Customer Zero) Preparation
What is Customer Zero? "Customer Zero" is a strategy used by IT and technology companies in which the company itself becomes the "0th customer" (a t…
Chain of Command in D365 F&O: three production pitfalls
Chain of Command became the default pattern for F&O customizations because the overlay approach was unsustainable - every One Version update bro…
IoT data into D365 Supply Chain: the Azure-native pattern
Logistics and distribution operators running Dynamics 365 Supply Chain Management increasingly need the product of live operational data: shipments…
Centralized procurement D365: global address book + vendors
Multi-legal-entity enterprises standing up centralized procurement on D365 Finance face a recurring master data problem. The same vendor gets purcha…
Power Platform: From Microsoft 365 to Dynamics 365 CE
A lot has already happened during this first half of 2026 and I realized that I never actually stopped to update my LinkedIn or talk properly about…