The Comparison Is No Longer the System We Replaced
We replaced our expenses system in 2024. The one before it was genuinely awful, the new one is competent, and the satisfaction score barely moved. I…
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Approving a Project Cost Nothing, So We Approved Everything
We had forty-one live projects at the start of this year. A realistic assessment of what my department can run concurrently, with the people we actu…
Twelve Months After Go Live, No One Measured the Savings We Promised
The business case for our workflow platform promised savings of around four hundred thousand a year, made up of reduced manual handling, fewer error…
We Were Measured on Tickets Closed, So We Stopped Fixing Causes
For two years my team's performance was reported upward as tickets closed per week and average time to close. Both numbers improved steadily through…
20 Years in IT and AI: Key Lessons on Tech and Management
Two decades ago, I was configuring on-premise servers and writing SQL queries by hand. Today, I architect tokenization platforms on Stellar, deploy…