Escaping the Containment Trap: Building Agentic Contact Centers with Amazon Connect and Bedrock
If you look at the operational dashboards of most modern contact centers, the metrics often paint a comforting picture: high containment rates and def…
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Building an Eval Stack for a LangGraph Agent: From LangFuse to AWS AgentCore
How a two-week evaluation design sprint almost ended with us switching tools entirely — and what we learned from not doing that. There’s a particular …