Group Chats Are Not DMs: Routing Rules for WeChat Customer Service Auto-Reply
E-commerce teams on WeChat answer customers in two different arenas: one-to-one direct messages, and group chats — buyer groups, VIP groups, store a…
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The best Intercom alternatives in 2026 (an honest comparison)
The best Intercom alternative depends on which pricing model you can live with: Zendesk or Freshdesk if you want a per-seat suite, Gorgias or Chatba…