Customer Context Is Part of Every AML Alert
An alert arrives near the end of a shift. The amount is unusual, the payment reference is incomplete, and the customer's transaction history is diff…
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Why Synthesia Owns Its Video Player, Not Just an API
Type-to-video tools are not scarce. HeyGen, Colossyan, Hour One, and a dozen others will take a script and hand back an avatar reading it. The gener…
Paving the wrong Path: What a Broken Government System Taught Me About Feedback Loops
Last year I was made redundant from an NHS role. Around the same time, the team I worked in got a "new system." Everything that used to live on pape…