How to build a Salesforce governance framework from scratch
Let's cut through the noise: most Salesforce failures aren't about the platform—they're about missing governance. I've seen healthcare orgs lose patie…
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Common Salesforce admin mistakes that cost companies money
As a Salesforce admin who’s managed orgs for Fortune 500 companies in healthcare, finance, and retail, I’ve seen too many preventable mistakes drain b…
Create a new contact in your address book from the Command Line
Create a new contact in your address book. Works with Google Contacts, Outlook People, and Exchange. The nylas contacts create command adds a new cont…
nylas contacts groups list for Developers — Quick Reference
Contact management from the CLI is useful for CRM automation, scripts, and quick lookups. The nylas contacts groups list command displays all contact …
Working with nylas contacts list: List all contacts from your address book
Your address book shouldn't require a web browser to access. nylas contacts list brings it to the terminal. The nylas contacts list command displays c…
nylas contacts search — Search contacts by name, email, or company
Search contacts by name, email, or company. Works with Google Contacts, Outlook People, and Exchange. The nylas contacts search command finds contacts…
How nylas contacts show Works: Show full details for a specific contact
Contact management from the CLI is useful for CRM automation, scripts, and quick lookups. The nylas contacts show command displays all stored fields f…
Agentforce Multi-Agent Orchestration: A Practical Guide
Agentforce Multi-Agent Orchestration: A Practical Guide You've probably heard someone on your team say, "We just need one agent to handle everything."…
What changed after our IVR started pulling data from the CRM
Last year we rebuilt the IVR for a mid-size financial services company. Around 2,500 inbound calls a day, mix of existing customers and new leads, fiv…
What You Actually Learn in the Salesforce Admin Beginner Trail
If you want to start learning Salesforce, the Admin Beginner Trail is one of the most practical ways to build a strong foundation. This post breaks do…