Runbooks the On-Call Engineer Will Actually Open at 3am
Cross-posted from the Fluidify blog . Key takeaways Most runbooks are written by someone calm, at a desk, with full context, for a reader who is non…
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Runbook Hygiene: Why Yours Are Lying to You
Your runbooks are out of date. I don't know your team, but I'd bet money on it. Most teams write runbooks once, in a panic after an outage, and then…
A Book of Wrong Answers
There is a note in my runbooks that says the Enter key works. That is almost the whole note. Press Enter and the prompt submits. I wrote it in bold,…
Runbook Hygiene: Why Yours Are Lying to You
Your runbooks are out of date. I don't know your team, but I'd bet money on it. Most teams write runbooks once, in a panic after an outage, and then…