Common Pitfalls Building Email Agents (and Fixes)
A team ships their first email agent on a Thursday. Demo went great, handler's deployed, webhook's registered. Friday morning the on-call wakes up to …
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Idempotency Lessons From an Email Agent
A customer emails your support agent at 9:14 a.m. At 9:15 they get a helpful reply. At 9:16 they get the same reply again, word for word. Nothing cras…
The CLI-First Way to Manage Agent Accounts
There's a specific kind of friction in provisioning infrastructure through a web UI: you're building an automated system, but step one is clicking thr…
CRM Enrichment From an Agent-Owned Inbox
The best contact-enrichment vendor you'll ever use is the bottom three lines of the emails already sitting in your inbox. Roughly 82% of business emai…
Monitor a Support Inbox and Open Tickets Automatically
Before: a customer emails "production is down" at 11pm, the message sits unread until someone opens the shared inbox at 8am, gets forwarded to the wro…
Testing Email Workflows Without Email Server — With Playwright & Mokapi
Email is one of those things that's genuinely hard to test. It goes out through an SMTP server, lands in a real inbox, and you have no programmatic wa…
How to Test Your SPF Record for Common Mistakes (Step by Step)
Your SPF record looks correct. You added the include values your email provider told you to add. You saved the record. Emails are still landing in spa…
SOC2 CC6.6 Made Easy: Automating Logical Access Evidence
Your SOC2 audit window opens in three months. Your DMARC policy is p=none . Your auditor is going to flag it. Not because p=none is wrong as a startin…
The Blacklist Nightmare: How to Get Off Spam Lists Fast
Revenue dropped overnight. Your transactional emails — password resets, invoices, order confirmations — aren't reaching customers. Support tickets sta…