GitHub Billing Incident: A Wake-Up Call for Software Engineering Productivity
Even the most robust platforms experience disruptions. A recent incident on GitHub, specifically concerning its billing services, offers a critical…
Testing & QA
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From 3:00 AM Panic to Confidence: How I Use AI During On-Call Incidents
In this blog post, we will see how I use AI to speed up incident investigation without letting it take over the decisions that need a human. It is 3…
Incident Automation: What to Automate, What to Leave to Humans
Incident response automation is a trap. Some things should be automated. Some things absolutely should not be. Getting the line wrong is worse than…
3rd OOM on the VPS: Parallel Builds and a flock Mutex Story
Scene: "the sites are down dude" Wednesday, May 7, afternoon. A message on my phone: "the sites are down dude." Quick check: my own blog (mustafaerb…
Postmortem: AI Incident Classifier Failed Due to Biased Training Data and Scikit-Learn 1.5
In Q3 2024, a production AI incident classifier mislabeled 42% of critical security incidents as 'low priority' over 72 hours, causing $2.1M in SLA…