What to Instrument, Test, Monitor Before Shipping a Support Chatbot
Let’s face it, no software is perfect at launch. If you waited until it was, you’d likely miss the boat completely. And, if we’re being realistic, m…
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Build a Support Copilot That Loads the Runbook Before It Calls a Tool
An AI support demo can look finished after it answers one question and calls one API. The production tension appears later: the model has instructio…
Social Media Comments as a Support Queue: A Practical Workflow for Developers and Community Teams
A common mistake is treating social comments like a public bulletin board: post something, skim replies when there’s time, and react ad hoc. That wo…