Build a Support Copilot That Loads the Runbook Before It Calls a Tool
An AI support demo can look finished after it answers one question and calls one API. The production tension appears later: the model has instructions…
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Social Media Comments as a Support Queue: A Practical Workflow for Developers and Community Teams
A common mistake is treating social comments like a public bulletin board: post something, skim replies when there’s time, and react ad hoc. That work…