AI-Assisted VoIP Call Center Ops: Claude Hooks & Incident KB
AI-Assisted VoIP Call Center Ops: Claude Hooks & Incident KB Route inbound calls to the right agent queue in real time, auto-resolve carrier cod…
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ViciDial LAGGED agents: root cause analysis and debugging
ViciDial LAGGED agents: root cause analysis and debugging Agents stuck in LAGGED status show no calls, drop inbound traffic, and fail to reconnect:…
Detecting Inbound Dead Air: Answered Calls Where Asterisk Never Accepts Carrier RTP
Detecting Inbound Dead Air: Answered Calls Where Asterisk Never Accepts Carrier RTP Some inbound calls answer normally at the SIP level, but the PBX…
AI Voice Agent Pilot vs Production: Lessons From Real Outbound Calls
AI Voice Agent Pilot vs Production: Lessons From Real Outbound Calls A self-hosted AI phone agent can pass every demo and still fail on real outboun…
How to Configure ViciDial Caller ID (CID) Settings Per Campaign
How to Configure ViciDial Caller ID (CID) Settings Per Campaign Master per-campaign Caller ID configuration in ViciDial/Asterisk to control outbound…
Как я делал мессенджер, который на проводе выглядит как обычный HTTPS: пять инженерных историй
Пять инженерных историй из разработки федеративного мессенджера со сквозным шифрованием: сигнатуры DPI в WebRTC, почему не чистый PGP, сеть узлов-та…
VoIPCall: A Native Android Dialer for PSTN Calls on Vobiz
A field app that places a phone-network call should look like the phone people already use, and it should still ring after the process has been swip…
Как мы подружили WebRTC с Asterisk: детективная история одного звонка
Задача звучала невинно: два браузера, кнопка «Call», голос в обе стороны. Под капотом — Asterisk 22 в Docker, Coturn, JsSIP и SIP поверх WebSocket.…
How to Ship AI in Real-Time Communications: A 7-Stage Adoption Framework for Engineering Teams
How to Ship AI in Real-Time Communications: A 7-Stage Adoption Framework for Engineering Teams AI is rapidly changing how real-time communication pl…
A Practical Framework for Testing AI Voice Agents Before They Hit Production
If you've shipped a conversational AI voice agent, you already know the demo always works. Quiet room, good mic, patient tester. The real test start…
AI Agent Answers the Phone and Hands You to a Real Person
Everybody's seen the demo: you call a number, an AI picks up, and you can suggest to hand over you to a real person. It answers a real phone number,…
The NetSapiens inter-domain calling quirk that keeps showing up
Quick share. Been running into this enough times across NetSapiens deployments that it's worth flagging. Scenario: Call gets placed or transferred b…
Push-уведомления в мессенджере: production-грабли которых нет в туториалах
Это девятая статья про инженерные решения в ONEMIX. Тема узкая, push-уведомления. Но я её давно хотел разобрать, потому что туториалов в интернете м…