Idempotency Lessons From an Email Agent
A customer emails your support agent at 9:14 a.m. At 9:15 they get a helpful reply. At 9:16 they get the same reply again, word for word. Nothing cras…
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A customer emails your support agent at 9:14 a.m. At 9:15 they get a helpful reply. At 9:16 they get the same reply again, word for word. Nothing cras…
Your procurement agent needs three quotes for a hardware order. The vendor on the other side runs a sales agent that answers pricing questions automat…
The most effective safety control for an email agent isn't a better model, a longer system prompt, or a stricter eval suite. It's a draft folder. Here…
A helpdesk widget waits for customers to come to you; the support inbox is where they already went. Order status questions, return requests, shipping …
A single inbound email rule can carry up to 50 match conditions and 20 actions — and it runs inside the mail infrastructure itself, before your webhoo…
This is what most agent email code looks like today: // SendGrid / Resend / Postmark — outbound only await sendgrid . send ({ to : " prospect@example.…
Ever watched an email agent reply to the same message twice? The recipient gets two near-identical responses seconds apart, screenshots them, and your…
DreamHost is shutting down their hosted Mailman service on July 31. If you run a list there, you already know. If you don't, it's worth understanding …
Every day, over 3 billion phishing emails are sent worldwide. Many of them claim to be from legitimate organizations: your bank, your employer, your S…
The Definitive Guide to Self-Hosted Email Infrastructure in 2026 Why would anyone self-host email in 2026? AWS SES, SendGrid, Mailgun, and Postmark ex…
KumoMTA vs PowerMTA: The Definitive Guide to Enterprise Email Delivery in 2026 When your platform sends 10 million transactional emails a day, the dif…
How to Set Up KumoMTA: A Complete Guide for High-Volume Email Senders KumoMTA's combination of open-source licensing and modern architecture makes it …
Bitrix24 и amoCRM — две доминирующие CRM в России — отправляют email принципиально разным образом, но имеют общую проблему: ни одна из них не показыва…