Runbooks the On-Call Engineer Will Actually Open at 3am
Cross-posted from the Fluidify blog . Key takeaways Most runbooks are written by someone calm, at a desk, with full context, for a reader who is non…
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IMPulse: аутентификация, Inhibition, Maintenance и шаблоны тредов
IMPulse - ChatOps система менеджмента инцидентов. Если вы получаете алерты напрямую от Alertmanager, IMPulse поможет формировать из них полноценные…
Standing orders: who decides when the decision-maker is off the grid
Standing orders are pre-authorized decisions, in writing, with limits: what the on-call may do ALONE while the decision-maker is unreachable. Withou…
The On-Call Rotation That Quietly Burned Out Its Best People
The most reliable system I ever helped run was held together by three people who were slowly falling apart. On paper the on-call rotation looked hea…
From 3:00 AM Panic to Confidence: How I Use AI During On-Call Incidents
In this blog post, we will see how I use AI to speed up incident investigation without letting it take over the decisions that need a human. It is 3…
Opsgenie End of Life: What Atlassian's Shutdown Means for Your On-Call Team
Atlassian is winding down Opsgenie, its on-call scheduling and alerting product. If your team relies on it, this isn't a distant planning concern —…
Who owns the pager?
I hate on-call. I hate doing it, and I hate asking other people to do it, which is a slightly awkward position to hold when you've spent a decent ch…
Understanding the Incident Management Software & On-Call Lifecycle
On-call, incident response, and incident management are three different stages of the reliability lifecycle. This guide maps the SRE Trinity from fi…
On-Call Wellness: Protecting Your Engineers from Burnout
The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months. Exit interviews all said the same thing: on-call was unsustai…
SLO as Code — нельзя верить людям
Всем привет, меня зовут Вячеслав, я Team Lead SRE в Купере. Рассказ в этой статье пойдет о том, как мы внедряли SLO , чего достигли и какие лайфхаки…
Reducing Pager Fatigue: Why Excessive Alerting Systems Fall Short?
While recently discussing operational loads with a colleague, I heard them say, "I see the alerts, but I just don't feel like checking them anymore.…