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DoorDash Builds LLM Conversation Simulator to Test Customer Support Chatbots at Scale

DoorDash engineers built a simulation and evaluation flywheel to test large language model customer support chatbots at scale. The system generates mu…

SimulationLarge language modelsAutomated testingPrompt EngineeringAutomated Machine LearningArchitectureAutomationDesignTestingSoftware EngineeringArtificial IntelligenceChatBotsTest AutomationArchitecture & DesignAI, ML & Data EngineeringDevelopmentnews
InfoQ Mar 13, 2026, 14:12 UTC

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