How We Handled Our First Major Outage (And Survived)
Three years ago we had our first real outage. Six hours of downtime. Thousands of angry users. Multiple executives on the call. Here's what we did rig…
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Incident Command: The Skills They Don't Teach You
Running a production incident is a skill. Most of the skill isn't technical. Here's what nobody told me when I started running incidents. Skill 1: Cal…