GitHub Billing Incident: A Wake-Up Call for Software Engineering Productivity
Even the most robust platforms experience disruptions. A recent incident on GitHub, specifically concerning its billing services, offers a critical…
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From 3:00 AM Panic to Confidence: How I Use AI During On-Call Incidents
In this blog post, we will see how I use AI to speed up incident investigation without letting it take over the decisions that need a human. It is 3…
How We Handled Our First Major Outage (And Survived)
Three years ago we had our first real outage. Six hours of downtime. Thousands of angry users. Multiple executives on the call. Here's what we did r…
Incident Command: The Skills They Don't Teach You
Running a production incident is a skill. Most of the skill isn't technical. Here's what nobody told me when I started running incidents. Skill 1: C…
How We Handled Our First Major Outage (And Survived)
Three years ago we had our first real outage. Six hours of downtime. Thousands of angry users. Multiple executives on the call. Here's what we did r…
Incident Command: The Skills They Don't Teach You
Running a production incident is a skill. Most of the skill isn't technical. Here's what nobody told me when I started running incidents. Skill 1: C…