Your AI-generated post-mortem is just a fancy way of hiding the truth
I read a post on Lobste.rs last week about dreading our LLM-written incident report future, and it hit a massive nerve. We've reached a point where…
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Understanding the Incident Management Software & On-Call Lifecycle
On-call, incident response, and incident management are three different stages of the reliability lifecycle. This guide maps the SRE Trinity from fi…
Post-Mortem Best Practices That Actually Drive Change
The Post-Mortem Nobody Learns From I've sat through hundreds of post-mortems. Most follow the same pattern: something breaks, someone writes a Googl…