Nobody told the person who needed to know
A delivery moves from Tuesday to Thursday. The person who moved it knows. The customer who planned their week around Tuesday does not. Neither does…
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AI Won't Fix a Broken Process. Map It First, Then Automate
Automation copies your process. If the process is confused, you now have confusion running at speed, and nobody to blame in the room because the sof…
Japan invented flow, then refused to use it.
The Genesis on the Factory Floor Long before user stories, sprints and swimlanes, Taiichi Ohno looked at a supermarket and said, "なるほど". In the late…
When a Human Is Your Integration
Most businesses don't buy disconnected systems on purpose. They arrive one tool at a time. You start with a spreadsheet. You add a CRM because the s…
What working with a national airline taught me about operations
Of all the places I have worked, the one that changed how I think about running things was not a technology company. It was an airline. I spent part…
Why Enterprise AI Fails: It's an Operations Problem
What We Set Out to Understand In 2026, the dominant narrative around AI failure still points at the same suspects: outdated infrastructure, a shorta…
What Drags Down Throughput in GBase 8a Bulk Loading — and Where to Look First
When loading large volumes into a gbase database cluster, stability matters far more than a single peak throughput number. The same 500 GB data set…
Чему меня научили пол года на программе COO
Недавно я завершил программу COO в Stratoplan. Год назад, когда я принимал решение идти на обучение, у меня уже был опыт разработчика, Team Lead, CT…
Reducing Pager Fatigue: Why Excessive Alerting Systems Fall Short?
While recently discussing operational loads with a colleague, I heard them say, "I see the alerts, but I just don't feel like checking them anymore.…
Post-mortems and RCAs: why you should be doing them
The hard part of incidents isn't surviving them. It's making them count. Most teams handle the acute phase reasonably well. Something breaks, people…
Why AI Builds Your Workflows Faster Than Developers
In 2025, the question stopped being "can we automate this?" and became "why are we still paying someone to configure it?" The honest answer, for mos…